(Excludes Sydney Metro deliveries via Capital couriers) We cannot advise the exact day and time delivery will occur, however we will email you the tracking details and the freight company contact details and they can provide you a better estimation of the time. At any stage, you can call 1800 817 418 and our friendly staff will inform you of your order status. The day your order is dispatched, we will email you the tracking number and the courier company's phone number so you can contact them to find out the approximate delivery time. Q: How long will it take to have my order delivered?Ī: We will dispatch your order from our warehouse within 1-5 business days (depending on weight/size) upon clearance of your payment and confirmation of delivery address. Online orders can take 1-2 days to be processed, it is best to call us prior to your arrival so we can have your item ready for you.ī: With large orders, we need prior notice to prepare orders, especially if you are sending your own transport to pick up, as it takes time to pack everything onto pallets and wrap, normally 24 hours prior notice is required. Q: Do you allow pick up from your showrooms?Ī: Yes, you can pick up from our both our showrooms. This means you won’t have to organise a redelivery and pay the re-delivery fee or collect the order from a local collection point. The other benefit of delivering orders with authority to leave is that the parcel will almost always be delivered on the first attempt. This is the best way to allow for contactless delivery, which is safe for yourself and the delivery person too. Q: Why should I provide Authority to Leave? All orders are automatically assigned authority to leave unless instructed otherwise. Q: What is Authority to Leave?Ī: When a sender or receiver gives 'authority to leave' (ATL), they’re giving the delivery driver permission to leave the parcel at the delivery address without a signature when the parcel is delivered (as long as it’s safe to do so). Please contact the stores to get a same day/next day delivery quote. We also provide a same day/next day delivery service for items in stock in store, within a 5km radius of the store. Q: What shipping methods do you have available?Ī: We send small size items via Australian Post/Fastway and Bulky/heavy items are sent via a Freight Carrier service. To get a custom freight quote, please contact us. We can still deliver to your address however, we just need to obtain a custom freight quote for you which can take between 1-3 business days. Q: Why is the shipping calculator not working?Ī: If you are not receiving a calculated shipping rate for your order, it is likely your order is either very heavy, large or to a regional/remote area of Australia. After you have added your items to the shopping cart, add your postcode into the shopping cart to initiate the shipping calculator, rates will then calculate here as you add/remove products. A: Delivery for most items can be calculated using the websites shipping calculator.
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